It is a matter of confidence – Irish Life Claims 2017
Written by Martin Duffy, Chartered Insurer, Head of Underwriting and Protection Claims, Irish Life
When you advice customers about protection, it is all about confidence. Confidence is the cornerstone of protection advice. Do customers have confidence in your advice, are they comfortable that the insurer may pay a claim, does the insurer have an efficient claims process when they or their family need money the most? Talking about the basics, i.e. actual claims paid by Irish Life is one way of directly seeking to increase a customer’s confidence by showing that claims experience matters. Read more →
